Support staff can provide support to help manage technology issues.
Remote support teams can provide the team with support when when personal interaction is not needed. For example, a remote Helpdesk Support team might help with operating system errors and resetting passwords, enabling the team on the ground the opportunity to provide over the shoulder support. But now that on-premises desktops are no longer the standard, remote support teams help troubleshoot and fix problems with personal PCs and laptops. For example, a remote desktop support team might help with operating system errors, enabling VPN access or assigning application users.
